CloudDisk Support

Questions, bug reports, and feature requests are welcome by email:

Email: [email protected]

Common questions

My bucket doesn't appear in Finder

Open CloudDisk → Connections and check the bucket's status. If it shows "Needs Reconnect", use the Reconnect action. Newly added buckets appear in the Finder sidebar under Locations after a moment.

New files added from another client don't show up

Press the Reload button on the bucket's row in Connections. Finder refreshes the top level immediately; folders refresh when you next open them.

Does CloudDisk change my AWS bill?

CloudDisk issues normal S3 requests (list, download, upload) which your provider bills like any other client. Cost-safe idle mode, bandwidth caps, and the request statistics pages are built in so you can see and limit what it does. Cost figures shown in the app are estimates, not your bill.

Archive restore and storage class changes

These are real, billable operations on your storage account. CloudDisk always shows a confirmation with the cost impact before sending them.

日本語サポート

ご質問・不具合報告は上記メールアドレスまで日本語でお送りいただけます。